Shipping Information

Shipping Information


Due to COVID-19 & current high demand of our products, we are experiencing unusual delays in the processing/delivery times of our orders.

Many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery.

Most orders are delivered within 2 weeks after dispatch but can be more to different countries and locations, and depends on the COVID-19 situation. We truly appreciate your continued patience, understanding and support with Our Hollow, Our Home. 


​Most orders are delivered within 2 weeks after dispatch.

If 40 days have passed and you haven't received your order please send us an email to


All orders are dispatched from the Our Hollow, Our Home warehouse within 4 business days. 

*UPDATE: We are experiencing an increase in orders that can extend the processing time to up to 6 days*

Shipping times exclude clearance/customs delays as these are out of our control.

Some countries may be subject to customs & import fees.

If you have any further questions, please send us an email to